Azhar's CV
Azhar Qureshi
Banking Operations Professional | Payments & Remittances | Transaction
Profile summary
Accomplished banking operations professional with 8 years of experience across 4 organizations specializing in payments, remittances, and compliance. Fluent in English, Urdu, and Kannada, bringing expertise in wire-transfer processing, transaction monitoring, and customer relationship management. Resulted in capability in supporting KYC, AML requirements, and account reconciliation while maintaining operational accuracy. Dedicated to delivering reliable administrative execution and effective stakeholder coordination within fast-paced financial environments.
Career highlights
Remittance and Wire Transfer Operations: Processed incoming and outgoing wire transfers while verifying documentation, maintaining operational records, and executing account and transaction reconciliations.
Compliance and Fraud Monitoring: Supported KYC, AML, and compliance requirements in retail remittance operations by reviewing transaction reports and identifying potential discrepancies or fraud indicators.
Customer and Exception Case Management: Handled operational and customer cases, processed refunds for faulty transactions, and coordinated with internal stakeholders to resolve exceptions according to service requirements.
Key skills
Professional experience
Directs retail remittance functions and governance operations within a banking environment, overseeing wire-transfer activities, documentation verification, and compliance adherence. Coordinates internal stakeholder communication to resolve transaction exceptions, process refunds, and handle customer and operational cases according to defined turnaround requirements.
- Processes incoming and outgoing wire-transfer activities and transaction requests while verifying required documentation and maintaining accurate operational records.
- Supports KYC, AML, and compliance requirements within retail remittance operations by reviewing transaction reports to identify potential discrepancies and fraud indicators.
- Performs account and transaction reconciliation to maintain operational accuracy and preserve customer account records and transaction histories.
- Executes refunds for incorrect or faulty transactions in accordance with established banking procedures and service standards.
Directed high-volume client interactions across a fast-paced service environment. Assessed customer requirements and delivered accurate information while resolving complaints and escalations.
- Generated leads and identified upselling opportunities.
- Maintained client relationships through continuous communication and follow-up.
Managed operations within the Axis Bank process, focusing on inside sales support and credit processing. Coordinated cross-functional workflows to resolve customer banking inquiries and complaints across multiple communication channels.
- Processed auto loan applications and verified customer documentation for financial eligibility.
- Handled customer queries and complaints through phone, email, live chat, and SMS.
- Conducted competitor analysis to support sales initiatives and internal coordination.
3 Months
Education
Finance & Marketing
Finance & Marketing
Languages
English · Professional
Urdu · Native
Kannada · Basic